ZoomInfo Reviews & Ratings | | Software Advice.
Horrible sales and customer service. Quite a joke. Zooming gathers incorrect information on business revenue, business addresses, employee names, and more. It is all wrong. They are a complete joke and should be shut down. It should be illegal to do that they do. Someone needs to lock them up. I made the mistake of signing up for a free trial. Don’t do it! They hound you on the phone constantly. Call after call from different numbers. I eventually downloaded a RoboKiller app and now let that answer them Tip for consumers: Do not sign up for the free trial – you will never get rid of them!
This is a bunch of low lives. They spidered our site and made up fake info about us. It’s just a fraud masquerading as a legit business. We tried contacting them to no avail.
If it is correct data, you’re helping their scheme. Or if you do sign up, consider writing false data. Feed them their own medicine. Hello Josie, I am very sorry to hear about your negative experience. Companies are able to claim their profiles and verify if it is up-to-date information. Zoominfo is more interested in enforcing their auto renew clause than actually working with their clients.
You will not hear from your customer service rep until AFTER the renewal clause date has come and gone. They are not interested in finding out whether your company is using the tool or if you are dissatisfied with it. They are interested in the renewal clause. Check BBB rating. They stole your personal informaiton, post on their website for profit and refuse to delete it! I have contacted them many times and request they delete my personal cell phone and email info.
But got no response at all! Zoominfo go to hell! Recently talked to one of their sales reps closer. I felt like I was dealing with a car salesman or timeshare closer 25 years ago. He bad mouthed their competition and tried to get me to commit to 15 k on the spot.
Historically companies with this old style sales approach are trying to cover up flawed products or services. The salesman was probably a proud graduate of Trump University. Have not heard from Zoominfo in over a year and now they are threatening me with collections and auto renewing my account. Awful business practice. Buyer beware. I just heard from my attorney on the final offer from Zoom info. This is Monday so I have to use my payroll and rent to pay them off.
I will be very happy if I can keep anyone from going through this with this company. Do your research and use someone else. Since my last review I have hired an attorney to try and settle my account with Zoominfo. They will not just cancel the contract so they sent a collection agency after me.
They do not discuss that you cannot cancel the program if you are not satisfied and they do not tell you about needing 60 days’ notice if you are not going to renew.
If you miss the 60 day window, they auto-renew you and you cannot get out of it. Through my attorney, we made a reasonable offer to settle since I’ve already paid a quarter of the contract and I haven’t used my credits 7 months, but they rejected it. They don’t care about being in a pandemic and I would have to borrow money to pay this off. Look at their competitors that are less expensive and may offer a month-to-month service rather than being locked in for a full year with no way out.
They are very deceptive. My new salesperson wanted this service. It was expensive but I figured the money it would generate would pay for it. I used it for one quarter but it was not generating enough business and during the pandemic, I just could not afford it.
I stopped using it and told customer service I needed to cancel it. I had to pay or be turned over to collection, so in 2 days I will start getting collection calls and my credit will most likely be ruined. Do not use them. They used our company info and make up information. The owners name listed is a lies. Employees and revenue all lies. Total fraud – no respect for privacyThey posted wrong information about me without my permission.
I submitted request to remove my information multiple time. They posted wrong information about me without my permission. I submitted request to remove my information multiple time- Terrible hijacking of information.
ZoomInfo delivers the most accurate B2B contact data and B2B contact lists to fuel your business initiatives. Jobs Recruiting Share Share on Facebook. Share on Twitter. Add a note optional – e. Write a Review Ask a Question. Ratings On Other Platforms Trustpilot. Corporate Values. Overview ZoomInfo has a consumer rating of 1 star from 61 reviews indicating that most customers are generally dissatisfied with their purchases.
Top Critical Review. Rating 5 stars 0. Other Verified purchase. Verified site experience. Contains image or video. English only. Lynn P. Comment Thank you Share Helpful 0. Paulina S. Verified purchase.
Comments 1 Thank you Share Helpful 2. Elizabeth B. Comment Thank you Share Helpful 3. Briana C. Melissa W. Edward D. Marietta M. Run for your life! Tip for consumers: scam and liars Products used: they did not have all that they promised to have. Nina C.
Dan B. Philip R. Comment Thank you Share Helpful 1. Charles C. Comment Thank you Share Helpful Tim W. Michael S. Tip for consumers: Report to the FTC. Matthew B. Kayla C. Products used: None. Cole T. Duncan W. Josie L. Colbie B. Bob L. Industry: Staffing and Recruiting. My experience with ZoomInfo has been solid. There have been some bumps, but when I communicated my experience and dissatisfaction with them in an appropriate way their team acted appropriately and reasonably to accommodate my concerns.
They have a strong customer service team, and I would recommend this product to anyone looking to utilize a system like this who is willing to spend the money. ZoomInfo is a very solid product and their service offerings are ever-expanding.
I think they realize that they have been the major player in the market for a while now, however the market is starting to catch up, so they are adding new features, focusing on what their customers want and features they will utilize in order to offer them or better product and more streamlined system.
The system is very expensive and the data accuracy is not the best. These are really my only two complaints. Although they are big ones, you will find the same issues with data in any provider you go to, no matter their claims. Some will be better than others, but then they will be lacking in other areas. Time used: Less than 12 months. My overall experience with Zoominfo across 2 engagements has been poor. The DB quality is bad. The integrations between their different products is weak.
Zoominfo has a ton of features covering a broad swath of what’s needed in a modern martech stack. Generally the quality of Zoominfo as a whole is poor. They have their huge range of features Their main contact database is often inaccurate with poor data Company size: 1,, employees. Love it. I swear by this tool and rate it higher than its competitors. I work in technology staffing sales and this tool has been the best for souring new and existing clients.
Love that you can customize you search by title, location, company, location and filter it to get a very narrow list of leads. It usually has the most updated list of contacts so you can use that list to cross reference with what you have and it provides you direct phone numbers and email.
Love that it gives both! You have a max amount of names you can extract monthly onto an excel. It has been a great product for us – that has helped us in getting leads and carrying out lead nurturing campaigns.
The chrome extension helps us reveal the main prospects we should be focusing on whenever we visit a website. They are very easy to use, the user interface is nice. It is easy to get the data based on different personas and contact the leads. The buyer intent feature have been the best one for us as it helps us locate the ones which are interested in buying our products – Helping us to set our prospect priorities. Reviews of zoominfo made us choose the product but unfortunately we are not completely satisfied as our email health reputation is in danger due to high bounces.
Overall I like ZoomInfo. I selected them because of prior experience and its brand recognition. That being said, while they offer a lot of capabilities and products, specializing in one area is just not their M. Because of that, competitors who focus on providing one service i.
They are the essence of “comfortable,” which may or may not be the most important factor when deciding on your overall tech stack. The continual acquisitions to improve their product and company. The accuracy of their contact data is pretty good. Their company data is really good. Integration with Salesforce is pretty straightforward. Lots of features and capabilities to choose from.
Customer support takes a long time. Their contact data is not always up to date especially with linkedin. Enrichment feature has been failing recently. They included other products which we were also in the market for Industry: Financial Services. ZoomInfo allows endless, accurate, quality prospecting for the sales process. It is frequently updated, kept sharp, and easy to use. I like the additional browser extension which allows you to search for contacts real time on whatever internet page you are on.
Sometimes it slows down my computer. Sometimes contacts and company pages are outdated and inaccurate. Luckily, you can submit a ticket for internal review to check on the status of a contact and see up to date information. Industry: Marketing and Advertising. Receive real-time streaming buyer intent signals to be the first company to contact the lead and win their business. Industry: Information Technology and Services.
Zoominfo has been an incredible resource. I have implemented at 3 different sales departments and will continue to require it as part of my sales tool set. I was surprised to find that in outing previous contact databases for Zoominfo, the company was paying about the same, if not more, for databases of half the size and little-to-no direct contact info.
The accuracy of the data. Zoominfo has more direct dials, including cell phone numbers and desk extensions, than any contact database on the market. Zoominfo has very detailed data across all firmographics, but their employee count for small businesses between employees is often inaccurate. For instance, in populating a list of companies with 10 or more employees, a lot of those person companies may only have one or two Not a big deal, in considering their accuracy for companies with over 20 employees and all the other pros.
It use to be a ‘steal’, but the pricing has continued to increase since Discoverorg purchased it. Still a very reasonable price for it’s value, but it is becoming frustrating as the costs continue to increase significantly. Rainking does not have the same depth for contacts.
It has extensive contacts within IT departments and identifies c-level contacts at a lot of companies, but not nearly as extensive of a database. Worth considering if only targeting IT professions. Has the same comparable level of direct contact info and a cool feature for viewing department diagrams for hierarchy of employees. For reasons stated above. Zoominfo has far greater direct contact info. Insideview is comparable for emails although not as accurate , but can not be compared for direct phone numbers they mainly only provide company phone.
I don’t know what I would do without Zoom. This came up at our company conference. A necessity for remote work. Zero qualms. I used to experience some issues with recordings, but they seemed to have fixed that as I haven’t experienced that in months now. If ZoomInfo can’t find it, I don’t think it exists. Apollo doesn’t give you as many credits and I found most of the information they gave wasn’t accurate.
Overall it has been helpful as a sales rep that is looking for leads and info about the contacts. The information needs to be better though.
Linkedin has helped more in some cases. I like that the software is easy to use and manage contacts. Its set up is nice and the advanced search tools are nice. It overall has been a pleasant experience. The chrome extension has also been helpful in my hunt for new clients. I dislike that the information is outdated. Its a good starting point but I wish they would scrub the lists better or at least allow users to suggest adding contacts etc. ZoomInfo has the largest database of companies, contacts in the USA, it helps our sales team, who are working with the US, to get relevant contact information and most importantly, the tool helps us to get direct dials.
Software is very easy to use, it integrates with all of the most popular sales technology tools like Salesforce, Linkedin, Outreach and etc. The best thing about Zoominfo is their largest database of companies, contacts in the United States. Like with all similar tools, sometimes data is inaccurate, outdated or there is no data at all. Moreover, their support is very slow and not very helpful.
Moreover, the data quality in Europe is poor, we need to use another tool Congism for Europe. Hello, Thank you for your review and feedback on ZoomInfo. We always like to hear from our customers and we value what you have to say. There is some things we would love to share with you as well about our data. Our platform employs automated machine learning to constantly scan corporate websites, news articles, SEC filings, job postings and other sources for information along with our massive growing network of voluntary contributors to update information about companies and contacts.
The contacts and companies are updated as soon we get new information that can be validated for accuracy. We are continuously working on improving our product everyday to better fit the needs of our customers, like yourself. We always love the chance for customers to speak with our Product team. If you’re interested, please email: colbie. The database of contacts is huge. Some are out of date, but there’s usually someone you can find that fits the profile. Can’t login regularly. I have to reset my password almost every single time.
And even that doesn’t work sometimes and I have to contact customer service. They also have a shady sales process which forces you to cancel your subscription months before it’s actually over otherwise you have to pay for another year. Not surprising that they have to trap people into giving them money given how terrible their product infrastructure is.
Hi Michael, We are very sorry to hear about your negative experience with us. We take this very seriously and would like the chance to speak with you further to see how we can amend this situation. Could you please email me at colbie. Looking forward to connecting with you. It was great before DiscoverOrg bought them and is surely improving by the day with DiscoverOrg. It is way more accurate than the data offered by other providers. One other tool that helps to narrow down the list of contacts in a larger organization, is to search with filter to find only recently verified contacts.
The only other criticism is that unless you pay for a large number of “points” contact that you can download in bulk you are relegated to copy and paste at the individual level. It was many yeas ago, in fairness to InsideView, but Zoom was far superior in every way. I used Inside view once when I discovered it and subscribed, and a few years later I inherited it when I made a career move. I have been a user for over 6 years and I love the tool.
Their customer support is always responsive – although I have rarely ever needed them because the software is very intuitive and always is working just as expected. The quality of data is top notch. I have used many different sources of marketing data – even worked for 2 of the big players – and the data at ZoomInfo is among the top in quality for B2B.
Their software is extremely easy to use, even with the recent update a couple years ago. I have implemented this solution at new companies I have joined and it is always received as a high-value software that continuously is renewed year over year. There’s not many cons about this software.
This is being really nit-picky but So it is a bit time consuming. If ZoomInfo can find a way to allow you to add custom fields to the data before instantly integrating into CRMs, that would save a lot of time. The value is incredible. The data quality is top in the industry and continually improving and expanding. When I joined Mygo Consulting last year, there was no easy way to get a large number of qualified leads and their contact information, so getting ZoomInfo solved that very quickly.
And Websights solved the issue of identifying visitors to our website. Overall, I have been very satisfied with their platform. There are several features in ZoomInfo that are important to me. The first is the ability to tailor lead lists for email and prospecting campaigns. The next features that I use on a daily basis are Websights and Opportunity Scoops. Websights tells me what companies visited our website, and I recently added Hotjar to show me their activity while they visited.
That gives me the ability to reach out with a very targeted message based on where they went. The opportunity scoops gives me leads that our sales team can get in touch with and talk about how we can help with the upcoming projects that are listed.
Two things that I have discussed in the past that I would like to see improved are the technology stacks that ZoomInfo reports in each company. There has been a higher amount of inaccuracy than I used to see. The other improvement would be for more detailed information in the Websights feature. It is hard to see what pages a visitor went to, which is why we added Hotjar.
Both products cost less than ZoomInfo, but neither had all of the features that ZoomInfo offers that were important to me. A must have prospecting tool if you want to target qualified leads with better accuracy. Business problems we are solving: Getting more qualified leads outbound with signals synced to our SF for our marketing to prospect in an automated way Benefits realized: Higher productivity; Better contact rate Overall experience: Excellent.
Most impactful feature of ZoomInfo I would say is its contact and company database which is not only filled with millions of records but also very very accurate. And to top that, they have scoops, and org chart which clearly tells us signals of any new activities going on in our target companies. And all of this delivered to our inbox every day or as new feeds so we dont need to specifically search for the, Product was very easy to set up, implement, self-train and use consistently. There are few features within ZoomInfo-SF integration wherein some of the field values in ZoomInfo are not customisable and thus we have to do a small bit of workaround to get that integrated with SF.
Moreover, I would love if the contacts export limitation is increased without extra charge or made free to sue just like their legacy platform. Mohammad Bilawal. They integrate with the majority of the CRM’s for us they have integrated with Hubspot and salesforce, they have been very easy to use no doubt.
All the features and functionality have been in one place. They have been pricey, restricted intent topics, outdated data and mostly the data is not active and also no research on-demand feature. We love ZoomInfo, you can do a trial in the beginning to dip your toes in the water and see how you like it, but again they really do work with you on pricing if that is what is deterring you from trying out this software.
We absolutely could not live without ZoomInfo! This software has made such a huge impact on our business, it is so easy to use and they really work with you on pricing if necessary! It has helped out recruiters reach out to many hiring managers directly. I would say pricing is a little bit high, but again you get what you pay for! It’s cool but lacks some meat. Engage is in its infancy compared to other software programs out there. ZoomInfo has eliminated most of our other tools, it is where I go to verify existing information I may have on accounts and it has streamlined my prospecting process.
I have used many tools similar to ZoomInfo, but none are as accurate and detailed as ZoomInfo. I’m in a sales role, and spend many hours prospecting into companies to find accounts, titles, use cases, etc. ZoomInfo lets me filter very specific parameters for my searches and has lead to the most accurate information, which gives me great lead conversion.
I haven’t had any issues with ZoomInfo, if you don’t have the budget for buying more of their ‘tokens’ then it can be hard to pull mass amounts of contacts for events or general prospecting. But, it is worth every penny for our sales team. I am using ZoomInfo for last 5 years from previous company and also using in my present company.
ZoomInfo Reviews – 61 Reviews of | Sitejabber
Однако в связи с подготовкой к войне Верховный Оптимизатор недавно объявила о возобновлении населения. Они были размером с баскетбольный мяч. – спросил Ричард. Патрик и Николь несколько раз долго говорили о Кэти, – объяснял Святой Микель. – Много проще и примитивнее.